Service Levels

• Service availability
• Maintenance windows
• Levels of support available
• what users can expect from this service
• Prerequisites for using the service

Cost to users and departments

The cost to the end user or department to use the service. This can be expressed on a per user basis, by department, volume of consumption, or however charges are assessed.

Service Costs

The actual costs to deliver a service—including, hardware, software, licensing, maintenance, and staff resources—which is necessary for an organization to understand financial management on a service level.

Getting Started

To get started with these services please submit a help request to ... here

Help

Instructions for requesting support (e.g., help with using the service or reporting a service issue).

Pointers to service documentation, service policies, FAQs, training materials, etc.

Links to other services in the service catalog that the reader might be interested in, based on interest in this service.